-->

Policies

One of the advantages to working with a custom designer is the degree of flexibility that it affords. Whatever the request, we can usually try to accommodate it. That said, we do have a number of fixed policies in place to make sure that our design and production process goes smoothly.

Deposits

A non–refundable deposit of $100 is required on all orders to secure a place in the work queue.

Fittings

As all of our garments are fit to your body we need to have your body available for fittings. Measurements are important, but actual fittings allow us to make adjustments much more accurately. Most dress/gown/corset projects will require three fitting appointments: the initial measurement, fitting of the mock–up and a final fitting. We will notify you if more fittings are necessary as we construct the garment. Fittings take place at our location in Palo Alto, CA, or for a fee (and applicable travel expenses) at your location.

Adjustments

If an item needs adjustments or alterations in the two weeks following delivery, they will be made at no charge. This does not include design changes or addition of pieces not specified in the initial estimate and contract sketch. After this time, adjustments and alterations are still possible, but there will be an additional charge.

Rush Orders

Rush orders incur a 50% additional charge, and will only be considered when our schedule permits. In the event of a rush order, it is your responsibility to make sure to be available for fittings whenever required. Delays in meeting for fittings will cause delays in the final garment.

Cancelled Orders

All payments made up to the point of cancellation are non–refundable. Incomplete garments remain the property of Daze of Laur. If you pay the outstanding amount due for labor completed prior to the cancellation, we will give you the unfinished garment. Under no circumstances will a finished garment be released without payment in full.

Cleaning

Unless otherwise stated, all garments are dry–clean only.